How does an order work?
Create an order and attach up to five source files. Andrés reviews the request, then sends a personal quote and delivery proposal to your private dashboard.
HELP CENTRE
How can we help?
Clear answers about ordering, payment, communication and delivery.
How do I pay?
When your quote is ready, open the order and select the secure payment button. Stripe processes the payment, tax details and invoice. AQ Translations does not store your card details.
Where can I ask questions?
Each order has a private conversation for questions, clarifications and attachments. Email alerts let you know when there is an important update.
How will I receive my translation?
Finished files appear in the Delivery section of the order. You can download them securely and then mark the order as completed.
What about revisions or refunds?
Use the order conversation to request a revision within the agreed scope. Refunds are assessed under the Service Terms and, when approved, are issued and tracked through Stripe.
Still need help?
Sign in and send a message from the relevant order so the full project context stays together.